production associate

warehouse associate

forklift operator

warehouse worker

machine operator

Staff Management | SMX

When I was a coach for stow I would get to work early & clock in at (Amazon DC) then go to the SMX office to see what task needed to be done that day then hit the floor to meet the rest of "stow" associates. I would write down names of the people who were late to stand up then take them up to the office once we were done with our stretches. After I found out what my area manager wanted me to do which was after we did our stretches & chant I would either stay on the floor or go to the SMX office. Once on the floor I would look up each individual & function they were in depending on their task each day. Then I would give the associates their rates they were hitting on the hour every hour. I would not only would give them positive feedback but focus on the employees who were having difficulty hitting rate that day also. Then I would help identify what obstacle was blocking them to hit their rate that day. As ICQA (Inventory Quality Control Assurance) I would arrive at Amazon DC then punch in the clock then grab a RF scanner then meet up at stand up. We would then go over what we needed to know that day whether it be how we did the previous week, or day or the next week like mandatory overtime, safety, rules, etc. Depending if I was in simple bin count or cycle count that day. In cycle count I would have to scan each individual barcode on each item that in each bin my RF scanner assigned me to. In simple bin count I would count each item in the bin then enter the number in the RF scanner. In both these functions I would have to check each item thoroughly with a "six sided check" to see if its damaged. If an item is damaged then I would have to pull a andon on that bin/item. Which means I entered this item is damaged in the RF scanner then scanned the barcode on the damaged item then mark it with a red sticker then skipped the bin. Or mark with a green sticker if it had a similar asin in the same bin or if bin was too full.

What is the best part of working at the company?
It's an entry level job that will get your foot in airline/ramp environment. Good for networking with the higher United seniority agents. I learned a lot about airport operations, forklift, inventory, leadership, loading and unloading of trucks, computer/office skills, reports, reading numbers, and supervisor duties.

What is the most stressful part about working at the company?
The pay is low for the current economy and compared to the rest of IAH. When the minimum pay for working in the airport raised to 15 an hour, this place refused to give such raise to the workers because they were "outside of the ramp", until 2 years later. Raises? Every year it was only 10-20 cents. It's incredibly the difference in pay and benefits between this company and the company over us, even when there is such close camaderie and teamwork done daily between both. There is favoritism within this company, in such a way that the team members close to the upper ranks will get away with less work, better days off, positions, and not getting fired even when there is repeated conflict with other workers and excess absences. They have a policy to not give both Sat-Sun off as well. The management doesn't care about their employees at all. There's been layoffs every year since covid. They stopped giving overtime, made the remaining workers do what 2-3 team members did before, and the lack of professionalism. There would be supervisors who would speak to you with no respect at all. 

What is the work environment and culture like at the company?
Unprofessional. Depending on the shift, there would be excellent teamwork, camaderie and closeness; or the opposite, discrimination, no teamwork, no communication and favoritism.

Worked ten hours seven days a week with no off days on nights became very arduous and physically demanding. The RF scanners had functions that one had to figure out themselves with little or instruction from management. Co-workers worked or performed job tasks with every man for himself attitudes as instructed. Hardest part of the job came from having to search a huge warehouse full of automobile parts for trailers to load or unload that where difficult to find. There was no staging of merchandise categorically and this made their location difficult to determine. The job consisted of our being on production which made the situation very stressful. You had to learn the job through trial and error which further compounded the problem. The most enjoyable part of the job was operating their stand up or sit down fork lifts. This made it possible to sit for half the  shift and stand for the other half. This gave our legs a rest after walking through a maze of unloaded types and sizes of automobile parts that had varying forms of bar codes in different locations. Some bar codes were difficult to scan and there identification would have to be entered manually. Some codes consisted of both letters and numbers while others were numbers only. Their identifying part numbers ranged from eight to fifteen figures depending on the item.
My employment assignment ended after being told of a reduction in the workforce and that my service was no longer required. Being unemployed has led to an attempt to regain employment through Indeed to work as a Procurement Clerk which can be identified as (Job No. USEN72272642801191) through Ajilon Staffing.

When i was working in the warehouse, it was well organized logistically with rotating jobs, fast-paced, fun work environment. Amazon managers, however, would give you 5 different answers to 1 question/situation and the answer could differ from day to day, hour to hour. Amazon also hired more staff directly instead of performing conversions from smx staffing so unless you have very high productivity rates and/or just plain lucky do not expect to be converted when they hire more amazonians for your position. My position with smx was higher pay, but your responsibilities were never clear nor standard. For SMX management, it was perfectly logical (sarcasm) for 2-3 of the 6 coaches for both departments (supervising 300-500 people) to have walkie-talkies. But if those people are busy, and an amazon manager or the nurse needs an smx coach asap, well guess what, simple warehouse situations take longer to handle leading to frustrated employees, lower productivity rates, and lower employee morale. But dont mention it, because.....

SMX was disorganized in their daily paperwork and played favorites in the office. SMX was completely unwilling to fully train nor appreciate their employees or their suggestions/views even during peak season. smx is solely focused on fulfilling their quotas and so they view their employees as temporary, uneducated help with no opinions, or thoughts, or viewpoints that might possibly improve the work environment within SMX. SMX should really stand for Shi&ty Management Expectations.

A typical day of work would start with meeting with my immediate supervisor as well as other coaches to go over the tasks that needed to be completed for that day, Then we were responsible for walking the floor and communicating with other staff management employees and collect feedback of any barriers employees had, as well as coach employees to be as productive and efficient as possible. We also were required to make sure that employees were working safely and not violation any safety procedures. I was in charge of completing and documenting any barriers employees had as well as completing a final "barrier report" that was an accumulation of any information we had received for that day. I also helped with attendance reports as well as safety reports that were sent back to the corporate office at the end of each shift. When it came down to it I would do anything beyond that and whatever was asked of me, in order to make sure we had an effective and productive day. I had a really good boss and he pushed me to be a better employee and better understand how to motivate others to be the best that they could be. It was great to work for my previous employer because we all became friends and the camaraderie among us made work fun and the fact that there was always something to do made me feel like I had accomplished something each day. The hardest part of the job was having to give other employees on the work floor write-ups when they were not working up to speed or making errors but we did the best that we could to coach employees to not even receive any write-ups.

12 hour days suck! You get sent home a lot depending on what line your put on. The managers throw you around all over the plant. You will get everything you want if your friends with management. If your not then good luck. There is a lot of gossip. The full time employees. (Pgw) look down on the temps (smx) even though your doing most of the work and are full time just without the benifits. The culture is if you wine and call in all the time you will get treated better because the hard workers will just pull your weight. Very bad communication with managers and staff. They are constantly changing the rules. They advertise the awesome schedule with having so many days off a week but their turn over rate is so bad that you get mandated for overtime weekly. And over time is 12 hour shift, and what you sign up for may not even be what you are suppose to be doing for the day. Very limited fans in the summer. People get taken out weekly on ambulance in the summer due to heat. Safety is not a concern, your health is not a concern and you will be just another number. Employees that have been there for years, only about 5 of them can treat new hires how ever they please. You never get breaks on time, people always take longer then supposed to, its very likely you can work 4-5 hours without your first break! Your expected to go every 3 hours!! Very very bad place to work. The culture is terrible and it will never change!! They promised changed from the day I started until the day i left, years later. And if you stay with smx 12.50 is all you will ever make. No raises given! I stayed because it was convenient.

I am writing to express my sincere appreciation for my work experience with SMX and to share a positive review of the professional environment and the people who made this experience so meaningful.
Throughout my time with SMX, I consistently experienced a high level of professionalism, support, and respect. I am especially grateful for my supervisors, Nicolas and Leslie, whose leadership, guidance, and clear communication helped me grow both personally and professionally. Their professionalism and willingness to support their team created a strong foundation for success and learning.

I would also like to recognize the White Hats—Edward, Big Mike, Maricka, Samantha, and Jared—for the valuable learning and teaching experiences they provided. Each of them took the time to share their knowledge, demonstrate best practices, and encourage growth. Their patience, teamwork, and dedication made a lasting impact on my development and confidence in my role.
One of the aspects I enjoyed most about working with SMX was the positive and welcoming atmosphere. The environment fostered collaboration, learning, and mutual respect, which made coming to work both enjoyable and motivating. I truly felt like part of a team that valued hard work, accountability, and support.
Overall, my experience with SMX was extremely rewarding. I am thankful for the opportunity to learn, contribute, and work alongside such professional and supportive individuals. This experience has strengthened my skills and left me with a very positive impression of the organization.

As a current employee of Staff Management, I can confidently say it is an excellent workplace. The team atmosphere is welcoming, and the company culture is exceptional. SM also provides a high degree of flexibility for work hours and offers opportunities for employees to work extra hours if desired.

One of the critical strengths of "SM" is its commitment to career growth opportunities. Ambitious employees who work hard can advance their careers and achieve higher positions within the company.

While the work is not particularly difficult, it still requires attention to detail and good training to maintain quality production. However, there is room for improvement in the company's training process for new employees, as they currently do not provide adequate training, which can lead to confusion and mistakes.

Management at Staff Management is both respectful and diligent and always willing to assist with any concerns or problems. Although there may be some language barriers among certain employees, it is not a matter of racism but rather confusion over the quality control process.

Overall, "SM" is a top-rated agency and a pleasure to work for. If you are seeking a positive team environment, unique company culture, and opportunities for career growth, then Staff Management is worth considering. While there may be room for improvement in the training process, this does not detract from the high-quality work and overall positive experience. 

Was hired for Amazon and was treated like a replaceable criminal from the moment I arrived. You'll receive minimal training but hear about safety for a week straight which they don't actually care about since they only care about speed, speed, speed. You'll be wand searched every day after going through bar doors and a metal detector before every break starts and you're not allowed to bring your phone anywhere except the old break room. Constantly told you're not fast enough or you're doing something wrong but no one ever helped me figure out what I was doing wrong. Finally figured I was just putting in the wrong command into the hand held device they strap to your body like you're a dog on a leash. You'll notice 95% of the employees are new because they don't actually want you to make the cut, it's much cheaper to just hire new people. Was completely up front about my hours of availability but 6 weeks in was told I had to change my shift, when I said I couldn't they were more than fine with me quitting. Busted my butt for this company with zero appreciation. Every employer I have every worked for have raved about my speed and ability to pick things up quickly and never had any issues with accuracy or performance in my life, always been the star employee. If you work here and hit 100% in every category instead of a pat on the back you'll be asked why you didn't hit 110%. Don't waste your time, get a job that actually wants permanent employees. Literally called this place my slave-labour job when mentioning it to anyone.

The position involves managing a continuous flow of customer traffic while handling cash transactions, electronic toll payments, and assisting customers with account and tag-related issues. The work requires concentration, adaptability, and strong customer service skills.

Much of the knowledge needed to perform the job effectively comes from personal initiative and experience. Employees often work independently for the duration of their shifts, making self-reliance an important part of the role.

Recently, recurring system issues have created additional challenges. There have been instances where transactions are completed and receipts are printed, yet account balances are not immediately updated. Tag readers also occasionally fail to detect valid tags, requiring manual account lookups that can take multiple attempts before customer information is located. These issues increase transaction times and place additional pressure on frontline employees. These system problems are the kind of concrete operational concern that affect both employees and customers.

Despite these challenges, employees continue to work hard to provide professional service and help customers navigate account and toll-related concerns.


Top Job Titles	Average Salary
Production associate 51 salaries reported	$16.07 per hour
Warehouse associate 4 salaries reported	$16.00 per hour
Forklift operator 36 salaries reported	$19.31 per hour
Warehouse worker 1 salary reported	$16.00 per hour
Machine operator 7 salaries reported	$19.46 per hour

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